Terms & Conditions

TERMS OF SALE:

Terms of net 21 days may be established based on approval of a completed credit application. Terms are granted to accounts with satisfactory payment history and favorable references. Credit will not be extended without approved application. Please allow 2 weeks for processing. First time orders are to be paid in advance by credit card, cashier’s check, money order or company check. Orders paid by company check may be held up to 5 days until funds are confirmed. Intermarket Gourmet LLC reserves the right to withhold any order to an account with an unpaid balance. A $25 charge will be added for all returned checks. Delinquent accounts will be reevaluated and may go back to prepayment.

SHIPPING PRICING:

Delivery Fees: A $20 delivery fee will apply to LOCAL deliveries using our IMG truck if the order is under $500. Out of Bay Area: Pricing based on the size of your order and your location. IMG works closely with freight companies to absorb as much of the freight charge as possible. Please call 650-873-0400 for more information on pricing.

TITLE OF GOODS:

All goods remain the property of Intermarket Gourmet LLC until paid in full.

ORDER FULFILLMENT:

All orders are subject to the inventory level at time of ordering. Intermarket Gourmet LLC does not guarantee sales and is not responsible for loss of sales due to unavailability of product.

BACKORDERS:

Backorders will be shipped immediately upon receipt of the product if this is the customer’s request. Please advise our customer service staff by phone (650-873-0400) or by email at info@intermarketgourmet.com.

PRODUCT PRICING:

All product prices are subject to change without prior notification. Both prices and product descriptions are subject to error. For any questions and concerns please contact our customer service staff.

We will be happy to send you a confirmation of your order for review prior to shipping .

DAMAGES AND RETURNS:

All damages or shortages must be reported to Intermarket Gourmet LLC within 2 days of receipt of order. Claims reported after 2 days are subject to refusal.

Please note the following:

  1. Damages to truck shipments must be noted on the Bill Of Lading at the time of receipt. The Bill Of Lading is a legal document. By signing the Bill Of Lading the customer accepts the shipment in its current condition, except if discrepancies are noted on the Bill Of Lading prior to the trucker leaving the premises of the customer. After this the trucking company and Intermarket Gourmet LLC are released from any liability for shortages and damages, if no exceptions were noted on the Bill Of Lading. Damages may include but are not limited to dented, open, crushed, leaking or stained Boxes as well as damage caused by temperature fluctuations.
  2. Damaged product should be retained by customer along with the packing materials used for inspection by carrier or Intermarket Gourmet LLC. We may also request digital images of damages to identify the liable party of the claim.
  3. Intermarket Gourmet LLC does not accept returns or deductions from invoices without prior authorization by our staff. Unauthorized returns and cancellations of processed orders are subject to a 15% restocking charge. Seasonal merchandise and special orders cannot be returned unless specifically authorized by a Intermarket Gourmet LLC Manager.