Delivery Fees: A $20 delivery fee will apply to LOCAL deliveries using our IMG truck if the order is under $500. Out of Bay Area: Pricing based on the size of your order and your location. IMG works closely with freight companies to absorb as much of the freight charge as possible. Please call 650-873-0400 for more information on pricing.
DAMAGES AND RETURNS:
All damages or shortages must be reported to Intermarket Gourmet LLC within 2 days of receipt of order. Claims reported after 2 days are subject to refusal.
Please note the following:
- Damages to truck shipments must be noted on the Bill Of Lading at the time of receipt. The Bill Of Lading is a legal document. By signing the Bill Of Lading the customer accepts the shipment in its current condition, except if discrepancies are noted on the Bill Of Lading prior to the trucker leaving the premises of the customer. After this the trucking company and Intermarket Gourmet LLC are released from any liability for shortages and damages, if no exceptions were noted on the Bill Of Lading. Damages may include but are not limited to dented, open, crushed, leaking or stained Boxes as well as damage caused by temperature fluctuations.
- Damaged product should be retained by customer along with the packing materials used for inspection by carrier or Intermarket Gourmet LLC. We may also request digital images of damages to identify the liable party of the claim.
- Intermarket Gourmet LLC does not accept returns or deductions from invoices without prior authorization by our staff. Unauthorized returns and cancellations of processed orders are subject to a 15% restocking charge. Seasonal merchandise and special orders cannot be returned unless specifically authorized by a Intermarket Gourmet LLC Manager.